19 years' experience since 2004 | 5-8 new models per month | Experienced pre-sales service and professional after-sales technical support | Multiple transportation methods including TAX FREE shipping are available.
What are our goals？
Our goals are simple. We aim to be proactive, to develop products to the highest possible standards at a realistic
price and to be committed to what we do, what more could you need?
What are our values?
We have three company values, which we ensure every single staff member knows and sticks by. They are:
Simplicity – Simplicity is about subtracting the obvious, and adding the meaningful.WITSON aims to simplify the product
design and adding the meaningful function into the products; simplify our product, simplify your life.
Reliability – Simplicity is prerequisite for reliability. WITSON are dedicated to provide the best possible solution with the
help of serious and responsible quality control team based on the timely and professional customer services.
Desirability – The best way to predict the future is to invent it. WITSON always adapts what is useful, reject what is useless,
and add what is specifically the product. WITSON always tries to move toward technology onto the moving
technology and believes that there are no old roads to new directions.
Our customer service provides comprehensive pre-sales and after-sales support to ensure that our international customers receive timely and accurate assistance in the following areas:
1. Product Information: Detailed product descriptions, specifications, and images to help customers make informed purchasing decisions.
2. Technical Consultation: Expert guidance and advice on product compatibility, installation, and operation.
3. Pricing and Availability: Up-to-date information on product pricing, promotions, and stock availability.
4. Order Assistance: Assistance with placing orders, selecting appropriate options, and resolving any order-related queries.
1. Warranty Coverage: Clear information on warranty terms and conditions for our products.
2. Returns and Exchanges: Assistance with initiating returns or exchanges for faulty or incompatible products.
3. Technical Support: Troubleshooting guidance, firmware updates, and software downloads to address any product-related issues.
4. Repair Services: Coordination of repair services for products within the warranty period or beyond.
5. Replacement Parts: Provision of genuine replacement parts to maintain and enhance product functionality.
6. Feedback and Complaints: Dedicated channels for customers to provide feedback, report issues, or express concerns.
How to Contact Us?
We offer multiple communication channels for our customers to easily reach us and obtain assistance. You can connect with us through:
1. Phone: Our dedicated customer service hotline is available during business hours to provide immediate support and address any inquiries.
2. Email: You can send us an email with your questions, concerns, or requests, and our team will respond promptly with the necessary information or guidance.
3. Online Inquiry: Fill out our online inquiry form on our website, providing your details and specific requirements. Our team will reach out to you with tailored assistance.
4. Social Media: Follow us on our social media accounts (such as Youtube, Facebook, Twitter, or Instagram) to stay updated with our latest products, promotions, and announcements. You can also send us direct messages for quick responses.
5. Live Chat: Engage in a real-time conversation with our customer support representatives through our website's live chat feature. Get instant answers to your queries and receive immediate assistance.
6. FAQ Section: Visit our Frequently Asked Questions (FAQ) section on our website to find answers to common queries about our products, shipping, returns, and more.
We strive to provide accessible and convenient communication channels to ensure that our customers can easily reach us and receive the support they need. Whatever your question or concern may be, our customer service team is ready to assist you through various contact methods, making your experience with us hassle-free and satisfying.
WITSON places a strong emphasis on the continuous development and training of its team members. We understand the significance of well-trained employees in delivering exceptional products and services. To enhance the job skills of our team members, WITSON offers a range of training opportunities and practical working experiences.
Our comprehensive training programs encompass various avenues, including educational programs in academies, colleges, or universities. We also provide professional training both within and outside of WITSON's facilities. These initiatives are designed to ensure that our team members receive the necessary knowledge and skills to excel in their roles.
WITSON is committed to nurturing a culture of continuous learning and improvement. We highly value staff training and education, with a focus on enhancing skillsets and fostering a strong quality consciousness. Prior to assuming their positions, all staff members are required to pass through thorough examination processes. This rigorous approach ensures that our team members are well-prepared and equipped to meet the highest standards of excellence.
With a 100% staff training rate, WITSON demonstrates its dedication to the ongoing professional development of its workforce. By investing in the growth and skills of our team members, we strive to exceed customer expectations and maintain our position as a leader in the industry.
With our team of professionals and advanced equipment, WITSON has the capability to design and manufacture a diverse range of products tailored to meet the specific requirements of our buyers. We specialize in customization and warmly welcome both OEM and ODM orders.
For OEM orders, we excel in mass production based on customer specifications. Our services include designing customized color box packaging with brand logos and model numbers, creating personalized manuals, and incorporating custom startup logos on DVD screens. We understand the importance of catering to individual preferences, and we take pride in modifying and improving the interface menu system to ensure a seamless and intuitive user experience.
In addition to OEM services, we also offer comprehensive ODM solutions. Whether it involves developing new models from scratch or making modifications to existing ones, we provide a complete one-stop service encompassing design, sample production, rigorous quality testing, and innovative package design.
At WITSON, customer satisfaction is paramount. We are driven by a continuous improvement mindset, and our efficient ERP management system optimizes our working processes, enabling us to deliver products in a timely manner without compromising on quality. Our dedication to innovation and customer-centricity empowers us to exceed expectations and deliver exceptional products that perfectly align with the unique requirements of our esteemed clients.
Machinery/Equipment for R&D
For our research and development (R&D) activities, we utilize advanced equipment from renowned companies such as Philips, HP, Hitachi Technology (Taiwan), and other industry leaders. These cutting-edge tools and technologies enable us to conduct thorough and precise experiments, tests, and analysis during the product development process. By leveraging the expertise of these top-tier equipment providers, we ensure that our R&D efforts are supported by state-of-the-art resources, resulting in innovative and high-quality solutions for our customers.
Patents & Copyrights
We prioritize the protection of our intellectual property rights. We understand the importance of safeguarding our proprietary molds and designs, especially those developed specifically for certain car models. Therefore, we promptly apply for patents and exclusive reports to secure our innovations.
In addition to securing patents, we are committed to combating infringement and counterfeit practices by unscrupulous merchants on both domestic and international e-commerce platforms. We dedicate our time and resources to actively pursuing and taking legal action against such violations. By doing so, we aim to protect ourselves and our customers from the detrimental effects of intellectual property infringement.
Our relentless efforts in patent protection and the fight against piracy not only safeguard our interests but also ensure the trust and confidence of our customers. We strive to maintain a fair and ethical business environment, where originality and authenticity are valued. With WITSON, you can be assured that our products are the result of our dedication to innovation and our commitment to protecting intellectual property rights.
1.Advise for researching and developing new products.
2.Lay a scheme and create a blueprint.
3.Design sample for evaluation.
4.Examine and test the prototype.
5.Conduct trial production, requisition, and approval.
6.R&D department provides information on quality control standards.
7.Prepare for trial run.
8.Obtain mass production approval.
9.Share relevant information with each department for mass production preparation.
10.Execute mass production to meet market demand.
At WITSON, we prioritize research and development to drive innovation and deliver high-quality products. Our experienced team, state-of-the-art equipment, patented solutions, and recognition from awards demonstrate our commitment to excellence and continuous improvement in the industry.
WITSON will repair or replace, at no charge to the purchaser,any merchandise found to be defective in material or workmanship, under normal use
and conditions, for a peiriod of 12 month, from the date of destination arriving.
During the warranty period, to repair the Product, Purchaser will return the decective Product, freight prepaid to WITSON.
The product to the repaired is to be returned in either its original carton or a similar paclage with anequal degree to proteciton. WITSON will return the repaired Product freight prepaid to Purchaser viashipping. After the applicable warranty period, Purchaser must pay all labor and/or parts charges.
The warranty dose not apply to damage or failure caused by or resulting from:
*Accicent, neglect, abuse or acts of force majeure:
*Unauthorized repair or modification of the product:
*Failure to instrall or use the product in accordance with the instruction or use of this product other thanfor its intended purpose.
*The TFT screen is not be covered by warranty, the customer will be reponsible for any broken of TFT screen during the ues.